Feb 08 2012

Ease of Use is hard to find

I use a lot of web-based applications — checking, CRM, email, etc.

Not all of them (in fact few of them) are easy to use and many require you to do the same thing over & over again which wastes a lot of time.

I am happy to say that at GPS Insight, we do everything we can to make it easy to use our product efficiently.

I needed to look into a customer’s question earlier today and this attention to usability made my life easy.

I needed BOTH a 3D map AND an activity detail report — these exist on 2 separate menus on the Mapping & Reporting tabs.

I ran the first one:

Running a 3D History map for a vehicle for 3 days

Running a 3D History map for a vehicle for 3 days

Then all I needed to do was move my mouse over to the Reports Menu, click on “Activity Detail” and both my vehicle AND date range (several months back, which involved a few clicks to achieve the first time) were carried over to this report.  Then one last click on “Run Report” and VOILA, my report:

Running an Activity Report for a vehicle for 3 days

Running an Activity Report for a vehicle for 3 days

Now I could stare and compare the 3D map vs. the Activity Detail Report easily and see what my customer was curious about — he wondered why the latitude/longitude wasn’t changing for multiple lines in the Activity Detail Report:

GPS Insight Activity Detail Report

GPS Insight Activity Detail Report

We don’t recommend trying to “interpret” latitude / longitude, as it doesn’t make any sense to us humans, but in our mapping, it shows what happened very obviously:

17 minute idle event

17 minute idle event

The vehicle didn’t change latitude / longitude for all those points since it was idling for 17 minutes!  The map made that clear.

And it only took a few clicks, due to our interface which “remembers” what you’re doing.  If you have 10 different reports for the same group of vehicles or single vehicle, for the same range of dates, it takes only a few clicks.  You don’t need to re-select the group/vehicle, then re-select the date range.  What a drag it is when I have to use someone else’s interface and wish they did the same things we do to make our customers efficient and happy to use GPS Insight.

Rob.

Feel free to contact us if you are interested in seeing a more in-depth demonstration of our GPS fleet tracking solution.

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Jan 17 2012

It took less than 3 minutes to make my wife happy using GPS Insight

I was getting some work done today when my wife sent me this email at 3:35 PM:

Request from my wife to fix an alert

Request from my wife to fix an alert

I bought a new car, so my old car (Rob 4000) doesn’t alert her like it used to when I set it up to text her automatically whenever I leave the office (blog article about that here).

I have a new car and new device (Rob 3900) and sometimes drive another car (Rubicon) now so instead of a single car notifying her, I thought I would do the following:

  • Make a group called “Robs Cars”
  • Change the Landmark Alert from a single vehicle (Rob 4000) to a Group of vehicles (RobCars) containing these 2 vehicles (devices)

So here’s how I did all that in less than 3 minutes (1 minute of it was just opening a window and signing in):

3:36:15 PM: I opened up Vehicle Administration to add a new vehicle group: [the screen capture program I use timestamped the files so that's how I can get the timeline easily]

Open Vehicle Administration in GPS Insight

Open Vehicle Administration in GPS Insight

3:36:27: I clicked on “Create New Vehicle Group”:

Create new vehicle group

Create new vehicle group

3:37:02: Add the vehicles to the new RobCars Group

Add 2 devices (vehicles) to new RobCars group

Add 2 devices (vehicles) to new RobCars group

3:37:24: Open the Alerts Manager:

Open the GPS Insight Alerts Manager

Open the GPS Insight Alerts Manager

3:37:43: Open up the “Coming Home Alert” for edit:

Edit an alert in GPS Insight

Edit an alert in GPS Insight

3:37:56: Change the single vehicle “Rob 4000″ to the Group of vehicles “RobsCars”:

Change vehicle to a group

Change vehicle to a group

Change vehicle to a group

Change vehicle to a group

All done in less than 3 minutes:

3 minutes to make a change in GPS Insight

3 minutes to make a change in GPS Insight

 

Now I don’t need to call my wife when heading home to see if she needs anything — she’ll get an email and text message every time now (again).

And because it takes just a couple minutes to make substantial changes within GPS Insight, I did it right away — just like our customers can make changes to ensure their alerts, reports, groups, etc. are always up to date.  And if the system is easy to administer, it actually gets used properly and to the full extent.

If it only took me less than 30 minutes to fix up the images and write the blog article about it…

Rob.

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Dec 26 2011

Be sure you pick the right cellular coverage for GPS tracking!

Not all companies who track their vehicles need to worry about which cellular provider they use.  Most don’t even know they may have a choice.

But if you do work in remote areas, you should pay attention and work with your GPS provider to ensure you get the right network.

I went to see ‘Mission Impossible’ today with my son and drove into town (Flagstaff) from our house which is in EXTREMELY bad AT&T coverage.

On the way home, I drove a couple miles around in our neighborhood to try to compare the reliability between AT&T and Verizon coverage.

My vehicle has both a Verizon-based device (labeled Rubicon) and an AT&T device (labeled Rubicon PNP).

We have a couple of internal mechanisms for determining how good the coverage ACTUALLY by:

  • Viewing purported AT&T or Verizon coverage
  • Showing ACTUAL cellular “lag” on a map
  • Generating a report of ACTUAL cellular “lag” with a graph

Below is an actual AT&T coverage map showing the area where I typically lose coverage in “light blue” which is not ideal coverage.  In the “dark blue” area, you can see there are very few places where the time for the device to report through the cellular network is more than a few seconds.  In my area, you can see some “tall” pins which visually represent how long it took the device to report (which is really a measure of how far the vehicle had to move before forwarding that data once it recovers cellular coverage):

AT&T coverage vs. time it took for a device to report

AT&T coverage vs. time it took for a device to report

Note that the Verizon device (Rubicon) has a “pink” line and the AT&T device (Rubicon PNP) is in white.  Verizon shows perfect coverage throughout (not pictured).

Here is how I pulled up the “lag report” version of the 3D map within GPS Insight:

Choosing both Rubicon devices once at a time

Choosing both Rubicon devices once at a time

Choose the "Lag Report" option for a 3D History Map

Choose the "Lag Report" option for a 3D History Map

[note this functionality is internal to GPS Insight support staff and is only available to end-customers upon special request]

Here is the display of my drive WITHOUT the coverage map.  Notice that there are very few “tall” pins meaning very few “lagged” points:

Slight lag (24 seconds to 3 minutes) for remote AT&T device

Slight lag (24 seconds to 3 minutes) for remote AT&T device

Next I will run a quantitative analysis of today’s data, for just the 2 devices in this vehicle, after quickly creating a “Rubicons” vehicle group containing them both:

Create a "Rubicons" Vehicle Group containing both devices

Create a "Rubicons" Vehicle Group containing both devices

I can then run this (internal use) “Lag Report” on the “Rubicons” for today:

Cellular "Lag Report" between AT&T and Verizon

Cellular "Lag Report" between AT&T and Verizon

Note there is a “landmark” option where we could restrict the report to ONLY data within a certain area we define, such as a mine, or wherever a customer may be concerned about coverage.  Also note above, that GPS Insight still thinks I am driving, since when I pull into my bad coverage and put the car in the garage, sometimes the final ignition off event doesn’t get transmitted until I drive back into coverage the next time I leave.  This is normal behavior for poor coverage areas, and is unavoidable (unless you know enough to choose Verizon when purchasing in these cases, which is the point of this article).

Here is the output, showing 100% coverage for Verizon and 95.8% coverage for AT&T for today’s drive:

Verizon 100%, AT&T 95.8%

Verizon 100%, AT&T 95.8%

The AVERAGE time to report for Verizon is 2 seconds, whereas AT&T averages 7 seconds.  The max for Verizon is 4 seconds, and for AT&T, the max times are 51 seconds and 3 minutes, for when the report reports within 1 minute or 10 minutes (we break it out into 1, 10, 30, 30+ minute “bands”).

Here is the past week, since I drove up to Flagstaff for vacation from Scottsdale, driving through notoriously bad AT&T coverage in the mountains (I know this because my iPhone is AT&T & worthless for that drive) — note that the percentage of < 1 minute reports is 100% for Verizon and only 83.7% for AT&T:

Poor AT&T Performance in mountains between Scottsdale and Flagstaff

Poor AT&T Performance in mountains between Scottsdale and Flagstaff

However, the week PRIOR to me leaving for vacation, driving around the more populated Scottsdale/Phoenix area, shows a much better 95.1% performance for AT&T vs. a 99.9% availability percentage for Verizon:

AT&T vs. Verizon coverage in Phoenix/Scottsdale

AT&T vs. Verizon coverage in Phoenix/Scottsdale

The moral of the story here is threefold:

BEFORE you purchase GPS Tracking devices for your fleet, make sure to determine A) if you have coverage issues in the areas your vehicles travel and B) whether or not you can afford to wait the minutes, hours, or sometimes overnight before the device reports in these areas.

If you may be affected, and aren’t sure, then make sure your GPS Tracking provider can provide not just multiple coverage options, but ALSO the tools to determine if there is a need for one coverage or another, as shown above.

As a point of reference, Verizon devices cost roughly $50 more than AT&T devices (due to additional modem and CDMA licensing costs).  But that’s a onetime cost and will probably amount to less than 5% over the life of the device and service.

If that $50 keeps you from experiencing occasional cellular delays due to poor (typically) AT&T coverage, then it, and finding a company which provides the right coverage (e.g GPS Insight…), is certainly worth considering.

Thanks,

Rob.

 

 

 

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Dec 05 2011

Landmark import now 40x faster in GPS Insight

Category: Landmarksrdonat @ 2:21 pm

GPS Insight has always emphasized landmarks as a core capability of our GPS Tracking solution.

Landmarks are helpful because they make reports and real time location much more intuitive.

It’s easier for users to understand “Home Depot SW Phoenix” than it is “12525 W. Glendale Ave., Phoenix, AZ.”

But getting all your landmarks into the system used to take a lot of time (well, 5-10 minutes or so for a few thousand landmarks).

We spent some time optimizing this process so that large customers (or small customers with lots of landmarks) don’t need to wait so long.

We have made landmark spreadsheet import roughly 40x faster.

Now instead of 4 landmarks per second, you can expect over 175 per second (peaking to 200+).

Here are the results from today vs. 5 days ago (from our activity log):

Landmark Import in GPS Insight

Landmark Import in GPS Insight

If you need information on how to upload spreadsheets of landmarks, always feel free to call our support, or try it yourself here (it’s very intuitive):

Import landmark spreadsheet into GPS Insight

Import landmark spreadsheet into GPS Insight

Import landmark spreadsheet into GPS Insight

Import landmark spreadsheet into GPS Insight

Enjoy!

Thanks,
Rob.

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Nov 27 2011

Would you do away with email for your company to save a few dollars?

Would you do away with email for your company to save a few dollars?

Of course not!

Email is an invaluable tool for any organization, and its value is known to be far more than its cost.

But many companies don’t realize that by delaying the inevitable purchase of GPS Tracking for their fleet of vehicles, it’s essentially doing away with email. For their vehicles.

And these vehicles have lots to tell us, but without GPS Tracking Systems, they can’t.

They might want to tell you, the fleet administrator or supervisor:

  • I’m being used for side jobs and during weekends/evenings for personal usage
  • I’m exceeding the speed limit frequently and recklessly
  • I’m not being used when you’re paying my driver to use me
  • I’m iding excessively and wasting your fuel and money
  • I’m skipping customers or driving out of the way so you can pay more overtime
  • I’m due for an oil change and tire rotation
  • I wasn’t there when your driver used his fuel card over the weekend (but his other car probably was…)

And these emails can come automatically, just by subscribing to scheduled, regular reports:

Odd Hours Driving Report

Odd Hours Driving Report

Or they can come in real time as alerts which let not only you, but also your driver know about the idling, speeding, odd-hours, or inefficient driving behavior.

Or maybe they would only say:

  • My driver is doing a great job
  • Everything is OK
  • Go to sleep and stop worrying for a change…

And most importantly, you get instant chat for free with GPS Tracking — you never need to wonder where the vehicle is again, and you can communicate with its driver in real time if desired.

Someday soon, if you don’t have GPS Tracking on your vehicles, and aren’t using it to its full potential, you’ll be just as in the dark ages as if you didn’t have email. Just like when you needed to use the USPS to send and receive information (we’ll even skip the FAX ages).

And for the price of 2-3 stamps or so per day, you can track a vehicle using GPS.

If you’re not already doing so, give it a try to see what you’re missing.

The ROI of having your vehicle email you regularly is something you’ll realize is as invaluable as the email you receive from your peers. Actually, maybe even more valuable.

Rob.

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Oct 02 2011

Send driver alerts in THEIR time zone now

Since alerts are sent in the USER’s time zone, and can be “copied” to the driver him or herself, there is sometimes a time zone conflict with the alert.

We have enhanced GPS Insight to ensure that alerts are sent to the driver in the time zone they are associated with in the system.

Here is a typical alert which has been set to send straight to the driver when they idle for more than 15 minutes:

Copy a driver with a generated alert

Copy a driver with a generated alert

Here is the driver admin screen, where you can set the time zone:

Set a driver's time zone

Set a driver's time zone

And when the alerts come in, they will adjust depending on which time zone the driver or user (depending on who is receiving it) prefers:

Time zone adjusted alerts

Time zone adjusted alerts

Bear in mind that our choices ALSO compensate for daylight savings time (DST) which is why Arizona and Indiana are choices, as they do not celebrate DST.

This will help to ensure that when drivers receive data, it isn’t an hour or two “off” from the time they actually were idling/speeding/entering landmarks/etc.

Learn more about our fleet tracking alerts.

Rob.

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Oct 02 2011

Determine how much fuel and C02 idling is actually costing you and the environment

We have a customer that really needed to precisely measure how much fuel and CO2 emissions their idling was costing them.

Not all vehicles are created equal, so at the individual vehicle level, we made the fuel type and estimated number of gallons consumed per hour idling something our customers can set.

Here’s how you get there:

Open Vehicle Administration

Open Vehicle Administration

There is a new option in vehicle admin called “Update fuel and emissions info”:

Update fuel and emissions info

Update fuel and emissions info

We have a “liters engine size to gallons idled per hour” converter which allows you to plug in your engine size and determine a fairly accurate number of gallons idled away per hour:

compute and override the # of gallons per hour spent idling

compute and override the # of gallons per hour spent idling

Here I am editing a SALES vehicle driven by KEVINJS:

update fuel type and gallons per hour idling

update fuel type and gallons per hour idling

Once you have overridden any defaults necessary (we default to unleaded and .4 gallons per hour spent idling), then you can run your report:

Run an idle report with fuel usage/CO2 emissions

Run an idle report with fuel usage/CO2 emissions

I ran it for the September for the Albuquerque group (ALB) which contains the newly changed 5.0 liter F-150 which burns .55 gallons per hour of diesel:

How much fuel / emissions is idling costing me?

How much fuel / emissions is idling costing me?

In this case, KEVINJS had roughly 7 hours and 3.863 gallons of idling, which we compute (based on the properties of the different types of fuels) to equate to .034 tons of emissions.

Together, the ALB group idled 512 hours, costing 209.6 gallons of fuel and 1.846 tons of CO2.

Now by using GPS Alerts, you can notify your drivers that they’re idling and ask them to shut down the vehicle with a text message or email (and since they’re idling and not actually driving, there are no distracted driving issues).

Then later on, you can easily determine your fuel and CO2 savings by running this or other idling reports available within GPS Insight.

Enjoy!

Rob

Feel free to contact us if you are interested in seeing a more in-depth demonstration of our GPS fleet tracking solution.

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Aug 10 2011

Traffic added to GPS Insight browser maps

Category: Dashboard Maps,Mapping,New Features,New Featuresrdonat @ 7:58 am

GPS Insight has supported traffic for years via Google Earth.

Finally we’re bringing real-time traffic data to the dashboard and 2D mapping.

Here’s a screenshot:

 

GPS Insight releases traffic data in maps

GPS Insight releases traffic data in maps

 

Just a single click and you’ll get real-time, color-based traffic overlays in your maps.

Enjoy!

Rob.

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Aug 06 2011

Tracking (and using) the Branson MO “Downtown Trolleys”

I am on a Summer trip with my 2 boys for their vacation to Branson, MO.  It’s like Disneyland for kids in the Ozarks in Missouri.

As we were getting onto the Trolley which shuttles you around “Old Town” Branson, I realized they were a customer of GPS Insight’s, and asked a support person to send me the Mobile Map link to their vehicles so I could “track myself” and see how close the trolley was later when it was time to get back on. [Mobile Mapping is a free capability within GPS Insight under the "Mapping/Mobile Mapping" menu.  You just need to retrieve the unique, secure link and you can view your vehicles from any smart phone or tablet]

Here is a picture of the boys on the Trolley:

 

My boys on the Branson Downtown Trolley

My boys on the Branson Downtown Trolley

So within a minute or so my support person was able to text me the link to use from my smartphone to see the Trolley position:

Where the Trolley is according to GPS Insight

Where the Trolley is according to GPS Insight

Then quickly I clicked on Street View to see where Google thinks it looks like out my Trolley Window:

Google street View from Trolley Location

Google street View from Trolley Location

And quickly I took a picture with my iPhone to show it was EXACTLY like that at the moment:

Actual picture I took from the Trolley window

Actual picture I took from the Trolley window

Not bad, Google (or GPS Insight)!

The Branson "Downtown Trolley"

The Branson "Downtown Trolley"

I got off at the Bass Pro Shop stop so my kids could look around in advance of their big fishing trip the next morning.  I’ll talk about how I was able to minimize my wait for the Trolley (it was 111 degrees and HUMID) in the next article.

I’m glad we’re able to help Branson with their Trolley Tracking initiative.  Great town to visit with your family.  For more information click here!

Thanks,

Rob.

 

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Jul 29 2011

New Timestamps in Garmin Dispatch/Messaging Module

With our new timestamp functionality you can now check the time a Garmin Message or Dispatch Item (stop) was:

  • Sent by Dispatch or GPS Insight automatically or via text
  • Delivered to the Garmin
  • Viewed by the Driver
  • Accepted by the Driver
  • Marked as complete by the driver

Here’s how:

The other day I Dispatched myself by texting “gps rob dis robhouse” which is short for “gps [rob 4000] [dispatch] [landmark named robhouse].”

Here are the timestamps of each of the status changes (available under the “Custom->Garmin” menu):

View Garmin Dispatch Status Change Timestamps in GPS Insight

View Garmin Dispatch Status Change Timestamps in GPS Insight

Note all I need to do is “hover over” the “Done” status at the end of the Message field, and the date-stamped statuses are visible.

After dispatching myself at 4:09, it instantly appeared as a stop on my Garmin.

I saw it, but then drove a bit so it would have a different timestamp when it became “active”, at 4:10, as I was about to turn North onto Scottsdale Road.  Note the change to “Active” at 4:10.  Here is where everything happened, after running a 3D history like this:

Run a 3D Map History for a day for my vehicle

Run a 3D Map History for a day for my vehicle

Leaving Work, accepting a stop to go home

Leaving Work, accepting a stop to go home

It took me until 16:18, and 5.8 miles to get home, where I was prompted by the Garmin to mark that stop as “complete” (we shorten it to “Done”):

Getting home and marking the stop as "complete"

Getting home and marking the stop as "complete"

Even if I didn’t mark the stop as complete, we still have the timestamp of when I reach that landmark available in the landmark report, and will eventually incorporate all of this information into a single “dispatch report” which allows our customers to get a single-stop summary of all their Garmin dispatch activity.

Here’s how to run that landmark report:

Running a GPS Insight Landmark Report

Running a GPS Insight Landmark Report

Note that our “1 day” landmark report extends backward and forward automatically to show you how long the vehicle was there prior to LEAVING (if it started the day in that landmark) and how long it stayed there through the end of the stop, if it was parked there at the end of the day.  These are the kind of “nice to have” features our customers (and we) insist on, so we provide it.

You can easily tell I left (late for the day, really…), then forgot something, came back, then left, and eventually came back, precisely at the same 4:18 PM time I marked the stop complete via the Garmin interface:

Times in and out of my house, matching the Garmin "Done" timestamp

Times in and out of my house, matching the Garmin "Done" timestamp

At least I left early the next day to make up for it — 6:22 AM.

This new capability is very helpful for proving service to a customer, determining how quickly your drivers react to dispatch items, and other investigations about your drivers’ daily activity.

Enjoy!

Thanks,
Rob.

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