Jul 19 2011

GPS Insight helps a customer during a carjacking

Category: Extreme Return on Investment,Safetyrdonat @ 6:26 pm

We received this fax yesterday:

GPS Insight helps police arrest 2 carjackers

GPS Insight helps police arrest 2 carjackers

Our customer’s son was carjacked at gunpoint. The vehicle was quickly recovered and 2 suspects (and their firearm) were taken into custody.

The Press got it wrong — it was the customer’s cellphone which helped her track the vehicle and lead police to it.  She was using our iPhone app to track the vehicle every 2 minutes. The GPS Insight device was inside the vehicle. Had it been a cellphone, they probably would have thrown it out the window.

So 2 bad guys should be going to jail for a long time.

We love these stories, and usually get one or two every month.

GPS Insight: $32.95 a month. Not losing your car, and putting the 2 guys who put a gun to your kid’s head in jail:  Priceless.

Rob.

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Jun 30 2011

You can attach pictures to stops now in GPS Insight

Using your smart phone, you can now attach a picture from the field to any stop’s detail.

Here’s how it works:

Take a picture that you want associated with your stop (or someone else’s stop, if you’re a supervisor in the field) — this can even be a screen shot from a dispatch system, etc.

Send that picture to our GPS Insight notes email address [you generate this in the system here under User Management:]

Add an inbound email address for GPS Insight queries/notes

Add an inbound email address for GPS Insight queries/notes

You want to use our “gps [vehicle] note here is my note detail” format to annotate the note and minimally let us know which vehicle the picture should be associated with.

 

send a picture to GPS Insight to attach to a vehicle's activity

send a picture to GPS Insight to attach to a vehicle's activity

Once we receive the photo and note, it becomes available on our mapping and on the stop notes report:

 

Picture under the "notes" tab of the vehicle detail in mapping

Picture under the "notes" tab of the vehicle detail in mapping

When you “hover over” the note, the picture pops up to give you more information — this could be a picture proving service, showing a problem which justifies further time/billing, or just a reference photo to remind you later on about your customer.

 

Field pictures show up in Stop Notes Report

Field pictures show up in Stop Notes Report

Adding pictures from the field into our mapping and reports will help better document (and verify) working conditions as well as pick-ups/drop-offs from stop to stop.

 

Close up of added Photo

Close up of added Photo

 

Give us a call if you have any questions regarding this functionality.  There is a “wizard” which is launched when you choose the option at the top from the Admin->User tab.  It asks you to choose a user and a vehicle group, then provides you the email to use (and store in your phone for easy access in the future).  For your convenience, you can click on that email to send to it, cc’ing yourself or your drivers so that they can just save it as a contact for future use.

Then all they need to do is email photos to that address in order to have them associated with their GPS tracking records for the day, available in both mapping and reports.

This is included in basic GPS Insight functionality, and available for all users at this time.

Enjoy!

Rob.

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Jun 27 2011

2 new alerts (DTC’s and Maintenance due)

Category: Alerts,Ease of use,maintenance,New Features,New Featuresrdonat @ 3:47 pm

We have added 2 new alerts, bringing the total we provide to 12!

2 new GPS Insight Alerts

2 new GPS Insight Alerts

The DTC alert will send you an email (or SMS text) when your vehicle experiences a diagnostic alert (diagnostics devices only).

The Maintenance alert will send emails (or SMS text) whenever you are X miles/hours/days within a mileage/hours/calendar-based maintenance alert for a vehicle’s scheduled maintenance (within GPS Insight’s maintenance module).

You set it like this, and can override the number of miles/hours/days:

GPS Insight Maintenance Alert

GPS Insight Maintenance Alert

When you receive the alert, it looks like this:

GPS Insight Maintenance Alert email

GPS Insight Maintenance Alert email

As with all our alerts, you can specify “push” as the recipient address (or one of them) and we will “push” that data to your system for you to work with it programmatically.  This requires your developers to expose a web service and provide us the details, and then all your alerts can be automatically populated in your systems (ERP, dispatch, maintenance, etc.).

If you’re not using our alerts, you’re missing  a key benefit of GPS Insight.  They’re available to all customers.

Enjoy!

Thanks,

Rob.

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Mar 19 2011

I’ve (We’ve) Been busy! — lots of new capabilities

Sorry, it’s been a while since I put any new blog articles up.

I had knee (ACL) surgery 5 weeks ago (the day I dispatched myself to the hospital here).

Not fun, don’t tear your ACL.  And don’t think you can play paintball with your 11 year old when you’re 41, not 22 like when you were in the Army.

So, in the meantime though, we’ve added a few new capabilities which I want to let everyone know about.

Dispatch multiple vehicles at once

We had a customer ask if they could dispatch multiple vehicles to the same place (e.g. a fire) using Garmin.  The next day we put that in place for them via our “Closest To” dashlet.

Here is how you do that:

Dispatch multiple=

Dispatch multiple vehicles at once to an address/landmark/vehicle/lat-lon

Use the familiar “Closest To” dashlet to find the closest vehicles to your site, then sort by the appropriate column (driving distance, travel time, or absolute distance), then choose your threshold (in this case 30 minutes or less) and un-check the ones you wish to exclude (or toggle them all using “Check/Uncheck All” — then just click on “Dispatch Selected Vehicles” and they are all dispatched.  Note that ONLY Garmin enabled vehicles are eligible, and you can still click on the Garmin logo (blue triangle) in order to dispatch just a single vehicle.  Pretty cool, and convenient (beats clicking 5-20 Garmin icons to dispatch everyone).  We are working on allowing you to “un-dispatch” drivers and it will be available in a month or so.  This will delete the dispatch items from the drivers’ Garmin.

Run a favorite/saved Report with 2 clicks (maybe more)

We added a “Scheduled Reports” dashlet which allows you to simply click on a saved/scheduled report and run it in the browser at that time.

This is pretty self-explanatory and available in the “Utilities” dashlets, as shown below:

Drag and drop new scheduled reports dashlet to access it

Drag and drop new scheduled reports dashlet to access it

[by the way, note the top right -- as I was writing this in the passenger seat of my vehicle Nav2, I checked quickly to see what exit I needed to take to get to where we were taking the family for the weekend -- we use GPS Insight all the time ourselves, even from a moving vehicle on an aircard while getting some past-due blog articles published!]

list of scheduled reports - filtered to only ones containing the word "Landmark"

list of scheduled reports - filtered to only ones containing the word "Landmark"

Choose one (we chose the bottom one — the rarely used “Unmarked Landmarks Report” which shows stops NOT IN a known landmark:

Choose a report and then change the vehicle group/dates if necessary

Choose a report and then change the vehicle group/dates if necessary

Then run the report and out comes your result.  This dashlet helps you run frequently-run reports very easily.  Here’s the report, 4 seconds later:

Easily run report!

Easily run report!

This is available now for all customers to use.  You can also edit the settings to show ONLY/BOTH active/inactive reports, as well as how many reports to show per page.

Vehicle Selector filters now change the vehicles shown on the dashboard maps

When you filter the list of vehicles in your vehicle selector dashlet now, any maps it is tied to (via dashlet group letter) now restrict which vehicles are shown.  This is convenient if you have a large number of vehicles, but only want to see a certain number of them by either filtering or un-checking them in the vehicle selector dashlet:

Way too many vehicles on the map

Way too many vehicles on the map

Now after filtering by adding “*3000″ (or you could uncheck some as well):

Just the vehicles you want to look at

Just the vehicles you want to look at

And of course clicking on one will zoom you straight to that vehicle, as always:

clicking on a vehicle takes you right there

clicking on a vehicle takes you right there

That’s it for this (long) update on what’s new.  We have several other features I’ll get around to highlighting shortly as well.

Rob.

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Feb 18 2011

Scheduled Reports now have a link to run the “live” report

GPS Insight has sent over 1.27 million automated reports to our customers.

We recently made them more convenient for everyone.

The “Scheduled” reports never had certain links activated such as “create landmark from this stop” or embedded maps, due to security concerns.

We just added a “Re-run Report” feature on every report which fixes this.

Now when you open your report via email, if  you want to run it “live” in the system, you just click on the link shown below:

Re-Run a GPS Insight Report

Re-Run a GPS Insight Report

This takes you straight to the report if you’re already logged in, or to an intermediate login screen if you are not:

Log in to GPS Insight to run your report automatically

Log in to GPS Insight to run your report automatically

Once you provide your login and password, you will be automatically shown the “live” report, which you can sort, click through links on, etc.:

Sort on the "live" version of a scheduled report

Sort on the "live" version of a scheduled report

Then, if you feel like sharing this report with someone else, you can click “Email Report” and share it with them:

Email a report to a colleague

Email a report to a colleague

Note that I changed the email address to mine in order to actually receive the report.  Also note that once you click “Email Now” we conveniently give you a link to that email address for you to send an additional explanatory email if necessary:

email address to click on to send additional information

email address to click on to send additional information

And here is the emailed version of the report, which also contains the .xls, .csv, and .html versions for you to click through to if the “in line” html version isn’t enough (or if your email client doesn’t like to display html properly).

Emailed Report from GPS Insight

Emailed Report from GPS Insight

We’re always looking for good ways to make our product more useful, & it was a customer’s comment about how scheduled reports were great, but also limiting since they didn’t have the “live” feel — this is the only way to get the best of all 3 worlds — convenient (emailed nightly/weekly), powerful (live and clickable), and secure (requiring a valid login/password).

Enjoy!

Rob.

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Feb 11 2011

Add a stop name to a Garmin dispatched address

We added the ability to “name” your address now within GPS Insight’s Garmin dispatch module.

Add a stop "name" to a Garmin dispatched address

Add a stop "name" to a Garmin dispatched address

Now your drivers will see the name, as well as the address (so they’ll still know which building to go in).

Rob.

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Feb 10 2011

New ‘broadcast’ Garmin message capabilities

We want customers to be able to send a single message to multiple Garmin’s, so we added this capability:

Now you can click on “Show Groups”:

Send a message to multiple=

And you will be able to choose a single group (e.g. techs, service, parts, supervisors, etc.):

Send the same message to multiple=

Then you can easily check all/check just a few, and send the same message to those Garmin’s you want to communicate with.

Rob.

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Jan 09 2011

Should we change our logo?

Category: Miscellaneousrdonat @ 3:43 pm

I have my 5 year old daughter and 10 year old son in the office with me today (Sunday), and Sarah said she lost her “work shirt.”  I told her I didn’t know what she meant.  She said she would draw what she meant, so she put this on my whiteboard:

Sarah's new Logo?

Sarah's new Logo?

Not bad!  I figured out what she meant — we have T-Shirts with the logo on them & I had given her a small sometime when she was here.  Her brothers must have stolen it so she got a new one today…

Here’s a picture of the artist with her drawing (and a cup of carrots she got from the fridge):

Sarah with her new Logo

Sarah with her new Logo

She’s playing Club Penguin right now in the main Conference Room right now on the 120″ projection screen — tough life!

Sarah makes use of the conference room

Sarah makes use of the conference room

Jack (my 10 year old) is equally busy in a smaller conference room, playing Halo Reach online with his friend on XBox:

Jack plays XBox at GPS Insight

Jack plays XBox at GPS Insight

He was mad that when I made him smile for the camera, someone killed him in the game…

The family that “works” together stays together, right?

Back to work for me now…

Rob.

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Nov 26 2010

GPS Insight introduces new remote panic switch capability

Category: Alerts,New Features,New Features,Safety,Switchesrdonat @ 12:04 pm

We had a customer who needed to allow their drivers to remotely trigger a panic alarm which would go to their dispatch/safety personnel instantly.

We found a good hardware vendor for the wireless keyfob component, and programmed the necessary parts to make this work with our existing panic alerts.

Here is the hardware:

GPS Insight introduces wireless panic switches

GPS Insight introduces wireless panic switches

This is a $50 one time hardware option which includes the wireless keyfobs (2), receiver, and a bright LED to let anyone in the vehicle know that the panic switch has been turned “on.”

It can be canceled by pressing the “off” button on the keyfob.

This new option is available immediately, and the service is a free upgrade.

Rob.

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Nov 15 2010

$3 million legal verdict for not having GPS tracking

Well, to be accurate, if St. Louis had installed GPS in its vehicles, might not have lost a recent $3 million verdict in court.

Here’s the story:

A jury ordered St. Louis $3 MILLION to a woman who claims a municipal truck cut her off and led to a single vehicle crash.

She did not have any evidence about the vehicle, department, or employee other than the fact that “a municipal truck caused her to swerve and avoid a collision.”

The crash time and location were certainly determinable.

If St. Louis had GPS on its vehicles, it would be trivial to determine if (and/or who) was the truck in question.

You could run a landmark report for a 2 mile area around the crash location at the exact time (20 minutes between 14:50 and 15:10 near the landmark called “Mesa Riverview” in this example):

Check to see if any vehicles were near the accident at that time

Check to see if any vehicles were near the accident at that time

We quickly see there was no activity:

No activity near the crash at that time

No activity near the crash at that time

Then you can pull the entire day to see if ANY vehicles went nearby that landmark, and when:

Pull the full day's history into a map

Pull the full day's history into a map

Zooming in on our “pretend crash” landmark, we see that that there was NO ACTIVITY for that day, & the closest to that landmark was the “Scion” at 10:03 driving by on the freeway, and “Adam 4000″ at 12:20 several roads away from the incident.

Conclusive proof no city vehicle caused the accident

Conclusive proof no city vehicle caused the accident

Now it’s entirely possible that the vehicle DID in fact cause the accident — however, right now it is the word of an unfortunate accident victim against the City — and apparently that word is worth $3,000,000.

That $3,000,000 would buy a city of 1,500 vehicles GPS Tracking for every vehicle for 5 years based on my calculations.

Plus they would have the benefits of GPS Tracking instead of just a way to avoid a jury verdict.  And maybe if the drivers knew they were being tracked, the accident wouldn’t have occurred in the first place if it was in fact caused by a city worker.

Rob.

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