Feb 08 2012

Ease of Use is hard to find

I use a lot of web-based applications — checking, CRM, email, etc.

Not all of them (in fact few of them) are easy to use and many require you to do the same thing over & over again which wastes a lot of time.

I am happy to say that at GPS Insight, we do everything we can to make it easy to use our product efficiently.

I needed to look into a customer’s question earlier today and this attention to usability made my life easy.

I needed BOTH a 3D map AND an activity detail report — these exist on 2 separate menus on the Mapping & Reporting tabs.

I ran the first one:

Running a 3D History map for a vehicle for 3 days

Running a 3D History map for a vehicle for 3 days

Then all I needed to do was move my mouse over to the Reports Menu, click on “Activity Detail” and both my vehicle AND date range (several months back, which involved a few clicks to achieve the first time) were carried over to this report.  Then one last click on “Run Report” and VOILA, my report:

Running an Activity Report for a vehicle for 3 days

Running an Activity Report for a vehicle for 3 days

Now I could stare and compare the 3D map vs. the Activity Detail Report easily and see what my customer was curious about — he wondered why the latitude/longitude wasn’t changing for multiple lines in the Activity Detail Report:

GPS Insight Activity Detail Report

GPS Insight Activity Detail Report

We don’t recommend trying to “interpret” latitude / longitude, as it doesn’t make any sense to us humans, but in our mapping, it shows what happened very obviously:

17 minute idle event

17 minute idle event

The vehicle didn’t change latitude / longitude for all those points since it was idling for 17 minutes!  The map made that clear.

And it only took a few clicks, due to our interface which “remembers” what you’re doing.  If you have 10 different reports for the same group of vehicles or single vehicle, for the same range of dates, it takes only a few clicks.  You don’t need to re-select the group/vehicle, then re-select the date range.  What a drag it is when I have to use someone else’s interface and wish they did the same things we do to make our customers efficient and happy to use GPS Insight.

Rob.

Feel free to contact us if you are interested in seeing a more in-depth demonstration of our GPS fleet tracking solution.

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Jan 17 2012

It took less than 3 minutes to make my wife happy using GPS Insight

I was getting some work done today when my wife sent me this email at 3:35 PM:

Request from my wife to fix an alert

Request from my wife to fix an alert

I bought a new car, so my old car (Rob 4000) doesn’t alert her like it used to when I set it up to text her automatically whenever I leave the office (blog article about that here).

I have a new car and new device (Rob 3900) and sometimes drive another car (Rubicon) now so instead of a single car notifying her, I thought I would do the following:

  • Make a group called “Robs Cars”
  • Change the Landmark Alert from a single vehicle (Rob 4000) to a Group of vehicles (RobCars) containing these 2 vehicles (devices)

So here’s how I did all that in less than 3 minutes (1 minute of it was just opening a window and signing in):

3:36:15 PM: I opened up Vehicle Administration to add a new vehicle group: [the screen capture program I use timestamped the files so that's how I can get the timeline easily]

Open Vehicle Administration in GPS Insight

Open Vehicle Administration in GPS Insight

3:36:27: I clicked on “Create New Vehicle Group”:

Create new vehicle group

Create new vehicle group

3:37:02: Add the vehicles to the new RobCars Group

Add 2 devices (vehicles) to new RobCars group

Add 2 devices (vehicles) to new RobCars group

3:37:24: Open the Alerts Manager:

Open the GPS Insight Alerts Manager

Open the GPS Insight Alerts Manager

3:37:43: Open up the “Coming Home Alert” for edit:

Edit an alert in GPS Insight

Edit an alert in GPS Insight

3:37:56: Change the single vehicle “Rob 4000″ to the Group of vehicles “RobsCars”:

Change vehicle to a group

Change vehicle to a group

Change vehicle to a group

Change vehicle to a group

All done in less than 3 minutes:

3 minutes to make a change in GPS Insight

3 minutes to make a change in GPS Insight

 

Now I don’t need to call my wife when heading home to see if she needs anything — she’ll get an email and text message every time now (again).

And because it takes just a couple minutes to make substantial changes within GPS Insight, I did it right away — just like our customers can make changes to ensure their alerts, reports, groups, etc. are always up to date.  And if the system is easy to administer, it actually gets used properly and to the full extent.

If it only took me less than 30 minutes to fix up the images and write the blog article about it…

Rob.

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