Dec 26 2011

Be sure you pick the right cellular coverage for GPS tracking!

Not all companies who track their vehicles need to worry about which cellular provider they use.  Most don’t even know they may have a choice.

But if you do work in remote areas, you should pay attention and work with your GPS provider to ensure you get the right network.

I went to see ‘Mission Impossible’ today with my son and drove into town (Flagstaff) from our house which is in EXTREMELY bad AT&T coverage.

On the way home, I drove a couple miles around in our neighborhood to try to compare the reliability between AT&T and Verizon coverage.

My vehicle has both a Verizon-based device (labeled Rubicon) and an AT&T device (labeled Rubicon PNP).

We have a couple of internal mechanisms for determining how good the coverage ACTUALLY by:

  • Viewing purported AT&T or Verizon coverage
  • Showing ACTUAL cellular “lag” on a map
  • Generating a report of ACTUAL cellular “lag” with a graph

Below is an actual AT&T coverage map showing the area where I typically lose coverage in “light blue” which is not ideal coverage.  In the “dark blue” area, you can see there are very few places where the time for the device to report through the cellular network is more than a few seconds.  In my area, you can see some “tall” pins which visually represent how long it took the device to report (which is really a measure of how far the vehicle had to move before forwarding that data once it recovers cellular coverage):

AT&T coverage vs. time it took for a device to report

AT&T coverage vs. time it took for a device to report

Note that the Verizon device (Rubicon) has a “pink” line and the AT&T device (Rubicon PNP) is in white.  Verizon shows perfect coverage throughout (not pictured).

Here is how I pulled up the “lag report” version of the 3D map within GPS Insight:

Choosing both Rubicon devices once at a time

Choosing both Rubicon devices once at a time

Choose the "Lag Report" option for a 3D History Map

Choose the "Lag Report" option for a 3D History Map

[note this functionality is internal to GPS Insight support staff and is only available to end-customers upon special request]

Here is the display of my drive WITHOUT the coverage map.  Notice that there are very few “tall” pins meaning very few “lagged” points:

Slight lag (24 seconds to 3 minutes) for remote AT&T device

Slight lag (24 seconds to 3 minutes) for remote AT&T device

Next I will run a quantitative analysis of today’s data, for just the 2 devices in this vehicle, after quickly creating a “Rubicons” vehicle group containing them both:

Create a "Rubicons" Vehicle Group containing both devices

Create a "Rubicons" Vehicle Group containing both devices

I can then run this (internal use) “Lag Report” on the “Rubicons” for today:

Cellular "Lag Report" between AT&T and Verizon

Cellular "Lag Report" between AT&T and Verizon

Note there is a “landmark” option where we could restrict the report to ONLY data within a certain area we define, such as a mine, or wherever a customer may be concerned about coverage.  Also note above, that GPS Insight still thinks I am driving, since when I pull into my bad coverage and put the car in the garage, sometimes the final ignition off event doesn’t get transmitted until I drive back into coverage the next time I leave.  This is normal behavior for poor coverage areas, and is unavoidable (unless you know enough to choose Verizon when purchasing in these cases, which is the point of this article).

Here is the output, showing 100% coverage for Verizon and 95.8% coverage for AT&T for today’s drive:

Verizon 100%, AT&T 95.8%

Verizon 100%, AT&T 95.8%

The AVERAGE time to report for Verizon is 2 seconds, whereas AT&T averages 7 seconds.  The max for Verizon is 4 seconds, and for AT&T, the max times are 51 seconds and 3 minutes, for when the report reports within 1 minute or 10 minutes (we break it out into 1, 10, 30, 30+ minute “bands”).

Here is the past week, since I drove up to Flagstaff for vacation from Scottsdale, driving through notoriously bad AT&T coverage in the mountains (I know this because my iPhone is AT&T & worthless for that drive) — note that the percentage of < 1 minute reports is 100% for Verizon and only 83.7% for AT&T:

Poor AT&T Performance in mountains between Scottsdale and Flagstaff

Poor AT&T Performance in mountains between Scottsdale and Flagstaff

However, the week PRIOR to me leaving for vacation, driving around the more populated Scottsdale/Phoenix area, shows a much better 95.1% performance for AT&T vs. a 99.9% availability percentage for Verizon:

AT&T vs. Verizon coverage in Phoenix/Scottsdale

AT&T vs. Verizon coverage in Phoenix/Scottsdale

The moral of the story here is threefold:

BEFORE you purchase GPS Tracking devices for your fleet, make sure to determine A) if you have coverage issues in the areas your vehicles travel and B) whether or not you can afford to wait the minutes, hours, or sometimes overnight before the device reports in these areas.

If you may be affected, and aren’t sure, then make sure your GPS Tracking provider can provide not just multiple coverage options, but ALSO the tools to determine if there is a need for one coverage or another, as shown above.

As a point of reference, Verizon devices cost roughly $50 more than AT&T devices (due to additional modem and CDMA licensing costs).  But that’s a onetime cost and will probably amount to less than 5% over the life of the device and service.

If that $50 keeps you from experiencing occasional cellular delays due to poor (typically) AT&T coverage, then it, and finding a company which provides the right coverage (e.g GPS Insight…), is certainly worth considering.

Thanks,

Rob.

 

 

 

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Aug 16 2011

BEWARE! – Not all idling calculations are created equal!

We have been in the GPS Tracking industry for almost 7 years now. Enough to learn and FIX the limitations of GPS to ensure the highest quality data possible (e.g. 99.x% — if anyone tells you they’re 100%, well, guess what, they’re not).

So, today I found a perfect example to show the lengths to which we go to make your data 100% reliable (well, 99.x%…).

I had a 7:30 AM phone call and an 8:30 offsite meeting.

I had to get to my meeting by 7:30 so I could sit in my car and get on the call, then be there for my meeting & the breakfast prior.

So I had to idle for almost 40 minutes in order to avoid baking in my car in the hot Phoenix heat.

Here’s my stop report for 2 separate devices installed in my vehicle, both showing a ~37 minute idle stop:

GPS Insight Stop Report

GPS Insight Stop Report

One device (Rob) gets its speed data from the engine’s computer, and is more expensive because of that.  One device is less expensive but has to “interpolate” its speed from GPS Satellites traveling 9 THOUSAND miles per hour at over 12 THOUSAND miles in space.  And it’s remarkably accurate, but there is unfortunately what we call “positional GPS drift” of up to 20 feet typically.

So when the devices move 5-10 feet due to this “drift,” we interpolate a speed of 1-3 MPH typically.  But that means the device doesn’t look like it’s stationary, therefore it’s not idling.

Thankfully GPS Insight has a formula (which can be tweaked for different types of fleets, e.g. slow-moving street sweepers) which “consolidates” multiple drift points into a single idle event and position.

Our customers would never see this “inaccurate” GPS data, but here’s a picture of the REAL LOCATION REPORTS to include the drift for both the 3500 (talks to the engine for speed but not as accurate with GPS) and the 3900 (much more accurate GPS which it derives speed/distance/acceleration from):

175' of drift for the diagnostic device (we fix that)

175' of drift for the diagnostic device (we fix that)

The “drift” in the picture above is corrected over long idle stops to the “center” point which typically has the most reports.

 

175' of drift which we "correct" for diagnostic GPS device
15′ of drift for the more accurate 3900 GPS device

For the 3900, the drift is MUCH smaller — only 15′, and again, we “consolidate” that into a single 38 minute idle stop with a single “pin.”

The corrected map looks 100% accurate (well, 99.x%…):

"Fixed" stop location and idle time

"Fixed" stop locations and idle time

This shows my 2 devices in my car both stopped for ~38 minutes, and 29 feet apart (vs. the 175′ we saw above on the 3500).

And my car is 12′ long, with antennas in the front/back of the vehicle, so that’s not too bad (they show in the right locations +5′ or so each).

We consolidated the GPS drift into a single “valid” point, both in terms of position and time spent idling.

This is a HUGE distinction between GPS Insight and other companies who will either show you that your vehicle was someplace it really wasn’t, or far worse, show you that it wasn’t actually idling when it was.

Without doing all of the processing on “drift points” at 1-3 MPH, you wouldn’t know that the vehicle was actually idling, and you would lose a HUGE component of your potential ROI using GPS Insight.

This is fairly low-level, but I wanted to make sure the extent to which our product validates and consolidates data to make it actionable and insightful (and ACCURATE) isn’t lost.

There’s a big difference between this type of product and a typical “dots on a map” product.  You should know there are major differences OTHER than price when it comes to GPS Fleet Tracking.

Thanks,
Rob.

 

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Aug 14 2011

I got caught speeding to Sedona

Thankfully not by the police, but by GPS Insight.

I was heading to Sedona this afternoon with my family and got this alert by email, showing that I was doing 61 in a 35 MPH zone, along with a map showing I’m coming up on a curve:

Posted Speed Limit alert for me

Posted Speed Limit alert for me

I thought there was no way I would go that fast over the speed limit so when I got home from my trip, I checked GPS Insight to see if we had the right posted speed for that area.

We have an internal-use-only “pincushion” tool we use which shows the various speed limits based on which direction you’re traveling, relative to the roads nearby and some reasonable assumptions.

The pin says it changes from a 55 to a 35 a little way before my vehicle location was sent with instantaneous speed of 61:

GPS Insight "pincushion" posted sped limit tool

GPS Insight "pincushion" posted sped limit tool

I thought that was unlikely, so I went down to street view, and found a 35 MPH speed sign right there (above, it’s the yellow pushpin):

Proof that it's a 35 MPH zone

Proof that it's a 35 MPH zone

I guess I was speeding.

So what’s my defense?  I didn’t see the sign?  At least I can measure the distance until the turn and see that there was LOTS of room to slow down before the curve that 35 MPH zone was put there for:

Rob speeding (61 in a 35)

Rob speeding (61 in a 35)

You can see I measured 600 feet before the BEGINNING of the curve, which is plenty of time to get from 61 to 35.  That’s 2 football fields.  And since my prior max was 65 (in the info bubble) I was slowing — just not fast enough for the speed limit…  But at least you can drill down and get some better context for the posted speed alert.  That’s ideal — without the ability to easily drill down for more information, you don’t know the context of the speeding alert, and can’t make good decisions on how to approach (or not to approach) your drivers about these alerts.

So even GPS tracking company owners speed.  Maybe it was so I had some good material for a blog article?  Yeah, that was it.

Here is a picture from Sedona, by the way:

Sedona, Arizona

Sedona, Arizona

And I didn’t speed on the way home, as evidenced by the alerts report I ran for today for my vehicle (Nav2):

Run an alert history for my vehicle for today

Run an alert history for my vehicle for today

But I did idle for 8 minutes while we stopped for snacks for the ride home (and my device went out of range when I pulled into the garage, since I live in the middle of nowhere, and my oil change and rotate tires maintenance items never got updated…):

My alerts for today

My alerts for today

This is the point of having a GPS fleet tracking solution — set the alerts, and wait for your drivers to do something you want to be alerted to.

I’m paying for my own tickets and gas, and I know I’ve got a 4×4 and 600 feet to slow down before a curve in a pretty desolate area, so no real issues here.  But you certainly want to know these types of things about your drivers.

Especially if it’s your money for fuel, drivers’ licenses at stake, and your liability should they be driving too fast.

Rob.

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Aug 10 2011

Traffic added to GPS Insight browser maps

Category: Dashboard Maps,Mapping,New Features,New Featuresrdonat @ 7:58 am

GPS Insight has supported traffic for years via Google Earth.

Finally we’re bringing real-time traffic data to the dashboard and 2D mapping.

Here’s a screenshot:

 

GPS Insight releases traffic data in maps

GPS Insight releases traffic data in maps

 

Just a single click and you’ll get real-time, color-based traffic overlays in your maps.

Enjoy!

Rob.

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Aug 06 2011

Waiting (shortly…) for the Trolley in Branson MO in 111 degree heat!

So I didn’t want to wait very long in the 111 degree humid, sunny, disgusting weather for the Branson Trolley (which we happen to track using GPS Insight).  so I pulled up their location on my phone and was able to wait inside Bass Pro Shop (stop #3) until it was close, then go out and get on:

Waiting for the Branson Trolley

Waiting for the Branson Trolley

I had some pictures of it closer on the map, and of my kids and I waiting as it pulled up, along with the stops map.  I deleted them rather than sending them from my iPhone.  One wrong push…  You’ll just have to trust me.

Anyway, it’s nice to have GPS tracking on public transportation vehicles and be able to pull them up on Smart Phones.  I’m not sure if Branson makes this available or not.  They should, & we will let them know about that capability so they can advertise it to their riders.

They claim the trolley makes it around all stops every 15 minutes.  I may investigate that and make that a future blog article.  With the kind of traffic I experienced in Branson (worse than LA !!!), I am not sure I believe that claim.  We’ll see, and GPS Insight has all the data to prove (or disprove) that claim.

Rob.

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Aug 06 2011

Tracking (and using) the Branson MO “Downtown Trolleys”

I am on a Summer trip with my 2 boys for their vacation to Branson, MO.  It’s like Disneyland for kids in the Ozarks in Missouri.

As we were getting onto the Trolley which shuttles you around “Old Town” Branson, I realized they were a customer of GPS Insight’s, and asked a support person to send me the Mobile Map link to their vehicles so I could “track myself” and see how close the trolley was later when it was time to get back on. [Mobile Mapping is a free capability within GPS Insight under the "Mapping/Mobile Mapping" menu.  You just need to retrieve the unique, secure link and you can view your vehicles from any smart phone or tablet]

Here is a picture of the boys on the Trolley:

 

My boys on the Branson Downtown Trolley

My boys on the Branson Downtown Trolley

So within a minute or so my support person was able to text me the link to use from my smartphone to see the Trolley position:

Where the Trolley is according to GPS Insight

Where the Trolley is according to GPS Insight

Then quickly I clicked on Street View to see where Google thinks it looks like out my Trolley Window:

Google street View from Trolley Location

Google street View from Trolley Location

And quickly I took a picture with my iPhone to show it was EXACTLY like that at the moment:

Actual picture I took from the Trolley window

Actual picture I took from the Trolley window

Not bad, Google (or GPS Insight)!

The Branson "Downtown Trolley"

The Branson "Downtown Trolley"

I got off at the Bass Pro Shop stop so my kids could look around in advance of their big fishing trip the next morning.  I’ll talk about how I was able to minimize my wait for the Trolley (it was 111 degrees and HUMID) in the next article.

I’m glad we’re able to help Branson with their Trolley Tracking initiative.  Great town to visit with your family.  For more information click here!

Thanks,

Rob.

 

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Jul 29 2011

New Timestamps in Garmin Dispatch/Messaging Module

With our new timestamp functionality you can now check the time a Garmin Message or Dispatch Item (stop) was:

  • Sent by Dispatch or GPS Insight automatically or via text
  • Delivered to the Garmin
  • Viewed by the Driver
  • Accepted by the Driver
  • Marked as complete by the driver

Here’s how:

The other day I Dispatched myself by texting “gps rob dis robhouse” which is short for “gps [rob 4000] [dispatch] [landmark named robhouse].”

Here are the timestamps of each of the status changes (available under the “Custom->Garmin” menu):

View Garmin Dispatch Status Change Timestamps in GPS Insight

View Garmin Dispatch Status Change Timestamps in GPS Insight

Note all I need to do is “hover over” the “Done” status at the end of the Message field, and the date-stamped statuses are visible.

After dispatching myself at 4:09, it instantly appeared as a stop on my Garmin.

I saw it, but then drove a bit so it would have a different timestamp when it became “active”, at 4:10, as I was about to turn North onto Scottsdale Road.  Note the change to “Active” at 4:10.  Here is where everything happened, after running a 3D history like this:

Run a 3D Map History for a day for my vehicle

Run a 3D Map History for a day for my vehicle

Leaving Work, accepting a stop to go home

Leaving Work, accepting a stop to go home

It took me until 16:18, and 5.8 miles to get home, where I was prompted by the Garmin to mark that stop as “complete” (we shorten it to “Done”):

Getting home and marking the stop as "complete"

Getting home and marking the stop as "complete"

Even if I didn’t mark the stop as complete, we still have the timestamp of when I reach that landmark available in the landmark report, and will eventually incorporate all of this information into a single “dispatch report” which allows our customers to get a single-stop summary of all their Garmin dispatch activity.

Here’s how to run that landmark report:

Running a GPS Insight Landmark Report

Running a GPS Insight Landmark Report

Note that our “1 day” landmark report extends backward and forward automatically to show you how long the vehicle was there prior to LEAVING (if it started the day in that landmark) and how long it stayed there through the end of the stop, if it was parked there at the end of the day.  These are the kind of “nice to have” features our customers (and we) insist on, so we provide it.

You can easily tell I left (late for the day, really…), then forgot something, came back, then left, and eventually came back, precisely at the same 4:18 PM time I marked the stop complete via the Garmin interface:

Times in and out of my house, matching the Garmin "Done" timestamp

Times in and out of my house, matching the Garmin "Done" timestamp

At least I left early the next day to make up for it — 6:22 AM.

This new capability is very helpful for proving service to a customer, determining how quickly your drivers react to dispatch items, and other investigations about your drivers’ daily activity.

Enjoy!

Thanks,
Rob.

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Jul 17 2011

GPS Insight saves my wife & daughter from 3 hours stranded in traffic

Category: Arizona,Google Earth,GPS Insight Employees,Safetyrdonat @ 6:21 pm

As my wife was driving back home after dropping my boys off for a week at sleep-away camp, she hit the worst traffic you can hit.  Cars were stopped dead on a divided mountain road, and people were getting out of their cars since no one was going anywhere.

She called me up to check traffic online through GPS Insight (since she has a device on her car (named “nav2″).

I got “directions” from our directions dashlet, then turned on Traffic :

Directions from my wife's car to mine

Directions from my wife's car to mine

I was able to instantly pull up the fact that there was an accident 3 miles ahead of her which had the road completely closed, and it was estimated to be closed another 3 hours.

Pulling up crash data from Google Traffic within GPS Insight's directions functionality

Pulling up crash data from Google Traffic within GPS Insight's directions functionality

Then I pulled up her location and recent 30 minutes of history within our 3D mapping (Google Earth):

Pull up Nav2's current status and recent history

Pull up Nav2's current status and recent history

She said people were turning around and driving on the shoulder of the road BACKWARDS to get to the nearest off-ramp.  I told her it was .5 miles.

My wife, .5 miles from the nearest offramp

My wife, .5 miles from the nearest offramp

She called me back and told me everyone was going the wrong way down the on-ramp to get over to the other side of the highway.

Within 3 minutes she had escaped a really bad traffic-jam, before it got jammed up too much behind her.

Then she needed alternate directions which I was able to get her instantly, as well as watch her progress on a route only about 20 miles out of the way.

Which sure beats waiting in traffic for 3 hours.

And a quick right-click “directions from/directions to” in Google Earth tells me she’ll be home in 39 minutes.

Directions/ETA and recent history

Directions/ETA and recent history

So I can fire up the grill and have dinner ready when they get home.  As I was typing this, she texted me the same thing:

Better go make dinner

Better go make dinner

Now I really better make dinner.

Rob.

 

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Jun 30 2011

You can attach pictures to stops now in GPS Insight

Using your smart phone, you can now attach a picture from the field to any stop’s detail.

Here’s how it works:

Take a picture that you want associated with your stop (or someone else’s stop, if you’re a supervisor in the field) — this can even be a screen shot from a dispatch system, etc.

Send that picture to our GPS Insight notes email address [you generate this in the system here under User Management:]

Add an inbound email address for GPS Insight queries/notes

Add an inbound email address for GPS Insight queries/notes

You want to use our “gps [vehicle] note here is my note detail” format to annotate the note and minimally let us know which vehicle the picture should be associated with.

 

send a picture to GPS Insight to attach to a vehicle's activity

send a picture to GPS Insight to attach to a vehicle's activity

Once we receive the photo and note, it becomes available on our mapping and on the stop notes report:

 

Picture under the "notes" tab of the vehicle detail in mapping

Picture under the "notes" tab of the vehicle detail in mapping

When you “hover over” the note, the picture pops up to give you more information — this could be a picture proving service, showing a problem which justifies further time/billing, or just a reference photo to remind you later on about your customer.

 

Field pictures show up in Stop Notes Report

Field pictures show up in Stop Notes Report

Adding pictures from the field into our mapping and reports will help better document (and verify) working conditions as well as pick-ups/drop-offs from stop to stop.

 

Close up of added Photo

Close up of added Photo

 

Give us a call if you have any questions regarding this functionality.  There is a “wizard” which is launched when you choose the option at the top from the Admin->User tab.  It asks you to choose a user and a vehicle group, then provides you the email to use (and store in your phone for easy access in the future).  For your convenience, you can click on that email to send to it, cc’ing yourself or your drivers so that they can just save it as a contact for future use.

Then all they need to do is email photos to that address in order to have them associated with their GPS tracking records for the day, available in both mapping and reports.

This is included in basic GPS Insight functionality, and available for all users at this time.

Enjoy!

Rob.

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Jun 18 2011

The ROI of tracking road signs

Some ROI models are harder to define than others.  In the case of a road-sign customer, you really need to dig before tracking your assets saves you more than it costs (which is typically only $15/month).

Here’s what drives ROI in that world (and many like it):

  • Daily inventory, as well as any time the asset is moved, once it stops
  • Changing sign batteries JUST BEFORE they die (due to solar panels not keeping up in cloudy weather)
  • Catching thieves in the act of stealing rechargeable batteries
  • Low power and data consumption to keep batteries from being used unnecessarily and to keep costs low
  • Backup Battery within the device to report in case of battery theft
  • Weatherproof device

First, we set each device to report its location and voltage ONLY once a day in the AM.

Then we detect if the road sign is being moved using a motion detector switch, and once it stops for 15 minutes, we report the NEW location and voltage.

We added several voltage capabilities recently which allow us to meet these requirements.

To help customers visualize their assets’ voltage, we added a new “location and voltage” dashlet which color-codes each vehicle based on its voltage (green/yellow = good, orange/red = bad, grey = really bad).  The assets show these colors along with the actual voltage on the map as well, shown below:

Tracking Road Signs

Tracking Road Signs

Then we modified our device performance report to add voltage, which is sortable. This report is then scheduled to arrive daily to let the customer know which devices need to be visited with fresh batteries to ensure they don’t stop working — here is that report:

Voltage tracking report

Voltage tracking report

Last, we added a voltage alert which is initiated by the device itself (to save on transmission costs).  Any time the voltage drops below 11.7 V (the magic number where the sign has only a few more hours left) the device initiates a transmission, and our alert notifies the right person to go out and change out the batteries.  Additionally, if the voltage is ZERO, you know that the asset’s batteries have been disconnected, and if that isn’t due to a worker changing them, it’s a theft in progress (apparently a big problem in this industry as the batteries are very expensive).

Here is that alert within GPS Insight:

Low/No Voltage alert for road sign tracking

Low/No Voltage alert for road sign tracking

This particular customer worked with state troopers to immediately identify a theft in progress, and 4 official-looking individuals in hard hats and road-crew vests were arrested for stealing their competitor’s road sign batteries.

All these things combined really help to drive ROI.

  • Fewer road sign outages due to dead batteries (improved customer satisfaction)
  • Less time spent changing out batteries proactively before it is necessary (fewer miles/less gas/fewer labor hours)
  • Theft prevention and deterrent to future thieves due to immediate arrests
  • Automated inventory of highly mobile assets

These voltage capabilities have many other applications in GPS and asset tracking, and are ready for our customers at this point.

Rob.

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