Aug 14 2010

GPS Insight has sent out over two million alerts based on driver behavior!

We recently (sometime Friday) sent our 2,000,000th alert.

This is after checking 1.742 BILLION times for our customers over the years.

Email I receive nightly which shows how many alerts have been processed

Email I receive nightly which shows how many alerts have been processed

Really, the majority of those checks have taken place over the past year or so, since we started making the power of our alerts more known to customers.

Since you can create an alert and let us do the heavy lifting, every minute of every day, this provides what I call “Unattended ROI.”

Remember that with GPS Insight, you can send alerts straight to the drivers themselves, as well as to supervisors.

So if a driver speeds, idles too long, stops too long somewhere he/she shouldn’t be, is using the vehicle off-hours, or out of where they should be (or doing several other things we can monitor with alerts), THAT DRIVER WILL RECEIVE AN INSTANT ALERT PROMPTING THEM TO CORRECT THEIR BEHAVIOR!

This is useful since GPS Insight becomes “the bad guy.”  You don’t necessarily need to talk to your drivers yourself — we are the “anonymous” reminder which helps them to know they need to correct their behavior, whether it’s speeding, idling, or not being where they’re supposed to be.

We have sent out Two Million Alerts so far — if you haven’t already set yours up, do so!  They’re part of the basic GPS Insight package & unlimited, unlike many competitors’ alerts.

Plus, you can “combine” our alerts to ensure you don’t get false alerts.

Good examples include:

  • Sending idling alerts only during business hours and only when the vehicle is outside the maintenance yards, to avoid pestering the driver if work is being performed on the vehicle
  • Sending a driver a “what is the holdup?” email/SMS text message whenever they stop for more than 30 minutes at a supplier
  • Sending a driver a “is your vehicle being stolen?” alert if it moves late at night and leaves the driver’s home, to avoid waking him up if the spouse needed to move it in from the street or out of the way
  • Sending Speeding alerts based on lower thresholds only during night time hours

Alerts are one of the best tools for saving money using GPS Insight.  We’re glad we’ve processed almost two billion of them, and have sent over two million out so far!

Thanks,

Rob.

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Jul 18 2010

Always making things better

Category: Alerts, GPS Insight Employees, Google Earth, Mappingrdonat @ 3:10 pm

After our new “Late Arrival Alert” was launched last week, we got some feedback & changed it a bit to make it easier to read.  The time it SHOULD HAVE TAKEN is now shown (e.g. “…taken less than 6 min.” in this alert).

new alert additions

new alert additions

Additionally, a map is now shown for the start/end points which generated the alert, so you can easily see the context of the alert.  We embed maps in all location-based alerts (e.g. odd-hours, speeding, etc.).

This alert was generated because I took 18 minutes getting from my house to the office today, since I took “the long way” to stop by and pick up something at a convenience store.

This caused me to take 18 minutes vs. 6 to make it the 4.5 miles to the office from my home, and trip this alert.

Here’s a map of the “out of the way” route I took to get to work today (just to get a few things done before I head out of town for the week):

extra stop at a convenience store

extra stop at a convenience store

You can see the way the red line starts “thin and light” and gets “thick and dark” with the direction of travel, which makes it easy to see the activity at a  glance.  I clicked on the yellow “pin” which shows all stops less than 60 minutes.  It shows I stopped for 1 minute.

The red pin down at the bottom is my car stopped for > 1 hour.

It’s Sunday & I’m heading home now to hop in the pool & get ready for my trip, but wanted to show off this new alert functionality first.

By the way, here are the 2 alerts I got which now are “obsoleted” by this alert — I had one for every time I enter/exit either home or work — now I can see ONLY when I get to work when it’s too long of a trip. (not that I really need to track myself — it just makes for good examples when showing our functionality to customers):

RobHouse & GPS Insight Headquarters arrival alerts

RobHouse & GPS Insight Headquarters arrival alerts

Rob.

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Jul 15 2010

New alert tells you when vehicles take too long to get where they’re going

Category: Alerts, Company Efficiency, New Featuresrdonat @ 9:57 am

A customer needed an alert to let them know whenever a vehicle took to long getting from A to B.

We put the new “Late Arrival Alert” into the product as a result:

New "Late Arrival" alert

New "Late Arrival" Alert

Here’s what it does:

You can enter an origination and destination landmark or group of landmarks.  Maybe it’s all your customers & all your vendors.  Or just your headquarters & the first stops on each of your drivers’ routes.  Or in my case, my home, & the office.

Then you enter how many minutes MAXIMUM it should take to get from the originating point to the destination point.

Here is one I created on myself, for my 7 minute (typical) commute from home to the office:

From Home to work should take 7 minutes

From Home to Work should take 7 minutes

Now, whenever it takes me more than 7 minutes to get from home to work, I get an alert about it.  You can optionally send the driver an alert to their cell phone/email (blackberry, etc.) as well.

I purposely took a long way to work today to trip the alert & here is the email I received:

New GPS Insight "Late Arrival Alert" via Email

New GPS Insight "Late Arrival Alert" via Email


New "Late Arrival Alert" via SMS

New "Late Arrival Alert" via SMS

Since I have 2 devices on my vehicle, and the “Robgroup” includes them both, it “consolidated” both alerts into a single email for me.

This will be good for companies which want to know their drivers aren’t taking their time between vendors and customers, and even highly custom applications such as golf management.  If a player’s cart which is being tracked takes more than 30 minutes to get from the 1st tee to the 4th green (or fairway, etc.), you can alert the ranger to go work on speeding up the pace of play.  There are hundreds of applications for this alert, particularly if you group all your landmarks intelligently & generically apply this logic to them.

Call us to see how we can help you and your business to detect and fix inefficient driving patterns using this alert and others we offer.

Thanks,

Rob.

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May 24 2010

New “Recent Alerts” dashlet in GPS Insight

Category: Alerts, New Features, dashboard dashletsrdonat @ 11:04 pm

A couple weeks ago, a customer with ambulances asked if we could give them a dashlet which showed a list of recent landmark visits.

Presumably they wanted to know when their medical personnel arrived/left certain hospitals.

That was too “specific” to just their one particular request, so we opened the requirement up to fit more than just that one need.

I had our developers work on an “alert ticker” (we call it “Recent Alerts” on the Dashboard).

It looks like this:

GPS Insight Alerts ticker

GPS Insight Alerts ticker

Like all dashlets, you drag and drop it onto the dashboard where you want it to go.

Then you configure the settings (which vehicle group, which alert (or all alerts), how far back you want to see, and how many lines you want to see at once):

New GPS Insight Recent Alerts Dashlet

New GPS Insight Recent Alerts Dashlet

You will notice that for our account, we have multiple redundant alerts, and many of our devices are temporary so they go “out of range” since they aren’t installed into our vehicles permanently since we’re constantly testing on our own vehicles (e.g. they lose power when we shut the vehicle off).  This is why there are some duplicate alerts and we have a few “Out of Range” alerts, battery voltage alerts, etc.

The point though is to show you that when alerts are triggered, you can see them on the dashboard as well as receive them on your cell phone/email.

In fact, we made it so that you no longer need to send alerts to an email/SMS phone # — you can leave that blank, & they’ll only be viewable on this dashlet.

Since our “fleet” of employees tends not to idle or drive off-hours (at least not right now for me to show you), I pulled up another customer & they had a few recent problems with their drivers.  Notice that I “hid” the Alert Type column, since it’s only there until you figure out what the various colors represent, and can be “unchecked” along with “Alert Name” in the edit properties area (click on the pencil to get there):

Odd Hours & idling alerts on the GPS Insight Recent Alerts Dashboard Dashlet

Odd Hours & idling alerts on the GPS Insight Recent Alerts Dashboard Dashlet

If you want, you can create a dashboard full of these for all of your various alerts, and segment them into different areas:

This one I created quickly for our account:

GPS Insight Multiple Alert History Dashboard

GPS Insight Multiple Alert History Dashboard

And always remember to save your dashboard!

Save your Dashboard after creating it!

Save your Dashboard after creating it!

So now next time you log in you can recall it!

So now next time you log in you can recall it!

This is a pretty useful capability.  And it took us only 5 days to create based on this requirement — make sure to ask us in case you ever have a need you would like help with.  Usually it’s in the product, where you might not know we do what you require, and if it isn’t, we’ll typically put it on the list of new capabilities and sometimes get to it as quickly as within the week.  We’re really that quick!

To learn more about GPS Fleet Tracking Alerts visit  our website.

Thanks,

Rob.

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May 18 2010

Sneak peek at our new Trip Efficiency Report!

This is a REALLY exciting report, and is the culmination of months of work on top of years of getting ready for this report.

>>> REALLY — It’s A BIG DEAL <<<

This suite of reports will essentially pinpoint your inefficient drivers on an overall as well as a trip-by-trip basis.

Here’s a an early version (the final reports are on the way & will also include an overall vehicle-by-vehicle comparison/summary):

Run the Efficiency Summary Report:

New GPS Insight Trip Efficiency Report

New GPS Insight Trip Efficiency Report

Up comes a graph showing all your drivers’ trips for that period of time (a work week in this case) & how efficient they are relative to both SHORTEST and FASTEST routes which we determine WOULD HAVE BEEN IDEAL:

GPS Insight Trip Efficiency Graph

GPS Insight Trip Efficiency Graph

Then looking at the detail, we pick on the top “most inefficient” driver (sorting on # of unnecessary miles beyond the fastest route from A to B):

GPS Insight Trip Efficiency Detail

GPS Insight Trip Efficiency Detail

Then hovering over an entry, it tells us that the “James – Garmin” vehicle went 34.2 miles, but only needed to go 19.03.

Difference between actual and ideal fastest route

Difference between actual and ideal fastest route

By clicking on the 3 entries, we instantly pull up the actual (pink), shortest (red), and fastest (blue) routes for a visual comparison:

Visual Representation of Driver Inefficiency

Visual Representation of Driver Inefficiency

In reality, the “turnaround” out of the way is where several of our employees meet to car pool every day:

Reason for inefficient driving is a carpool drop-off

Reason for inefficient driving is a carpool drop-off

So this behavior is all right, since it saves a lot of miles and cars on the road.

But look at #2 and #3 on the list (and there are countless more inefficient trips):

Driving way out of way (in Purple) to get from A to B

Driving way out of way (in Purple) to get from A to B

Driving way out of way (in Purple) to get from A to B

Driving way out of way (in Orange ) to get from A to B vs. fastest/shortest routes in blue & red

These are our employees & our own cars, so it’s not exactly the end of the world that we’re sometimes driving all over the place inefficiently, & we have our reasons.

But if you run this against your fleet, you will find drivers who:

  • Get Lost
  • Make Wrong Turns
  • Intentionally Take the Long Way (padding hours)
  • Literally Drive In Circles (and should be probably be fired for fraudulent wasting of fuel/mileage and padding of hours)

This report will be available in late May, and is going to surprise a lot of customers.  And probably a lot of drivers too.

It will save our customers a HUGE amount of money on drivers they didn’t know were this inefficient, or were specifically defrauding them of labor hours.

Additionally, it will be available in June as a real-time alert to supervisors as well as drivers to “coach” them on better ways to complete their trips when they do so inefficiently.

Oh, and by the way, on a slow development server, for all 50 of our vehicles for a full work week, that report only took 1/3 of a second to run:

FAST (.36 second) Report

FAST (.36 second) Report

Look forward to it soon!

For more information on our main GPS Fleet Tracking Reports visit our website.

Thanks,

Rob.

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Mar 28 2010

We use GPS Insight all the time OURSELVES!

One of our salespeople, Alissa, just sent me this.  Nice to know we are getting use out of our own product.  She was waiting for her car to be towed & didn’t want it stolen over night (the radiator died).

using an alert to ensure a vehicle isn't stolen

using an alert to ensure a vehicle isn't stolen

We get hooked on all the various uses of GPS Insight ourselves as well! Learn more about our tracking alerts or the rest of our GPS vehicle tracking solution by visiting our website.

Rob.

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Feb 23 2010

GPS Insight checks our BILLIONTH alert !

Category: Alertsrdonat @ 7:05 am

Sometime yesterday GPS Insight checked our ONE BILLIONTH alert for our customers.

Every night I get a small report showing how many checks and how many actual alerts have been processed/sent.

GPS Insight checks our one billionth GPS Tracking alert

GPS Insight checks our one billionth GPS Tracking alert

Last night it showed that we have passed ONE BILLION alert checks, and just over one MILLION alerts (1,036,790 to be exact).

Again, just about one in one thousand times GPS Insight checks your vehicles’ status, we send you an alert email or Text Message about it.

That’s the beauty of managing the exceptions — GPS Insight does everything for you, and you just find out once every thousand times we check — once a minute per vehicle.

FYI, the popularity of alerts is in this order:

idling alerts, speeding alerts, odd hour alerts, geofence alerts, long stop alerts, panic alerts, and powercycle alerts.

Click for more information on our alerts.

Rob.

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Feb 17 2010

GPS Insight sends out our Millionth Alert!

Category: Alertsrdonat @ 1:32 am
GPS Insight sends out our Millionth Alert

GPS Insight sends out our Millionth Alert

GPS Insight sent out our millionth alert on Sunday, February 14.  GPS Insight has checked just shy of one BILLION alerts, so that means that only one out of 1,000 driver events is “exceptional.”  Depending on how the alerts are defined, that could be good or bad…

Either way, we’re glad to be sending these to our customers, and ensuring they know what is happening with their fleets at all times — day or night, 24 hours a day, 60 minutes an hour.

If you’re not using our alerts, you should be — let us do the work.  “Set it and forget it!”

Rob.

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Feb 03 2010

About to send our MILLIONTH Alert and perform our BILLIONTH Alert Check

Category: Alerts, Miscellaneousrdonat @ 11:50 pm

I have a daily report which comes to me which tells me how close we are to hitting 2 major Alert milestones:

GPS Insight's Millionth Alert and Billionth Check are coming soon!

GPS Insight's Millionth Alert and Billionth Check are coming soon!

We are very close to sending our MILLIONTH alert out.

Shortly thereafter (unless drivers stop causing alerts which, uh, isn’t very likely…), we will process our BILLIONTH alert check.

We process a huge number of alerts checks and send quite a few each day.

In the short time I’ve been typing this blog article, we have processed 15,282 checks, yielding a relatively small number of alerts — 3.

This is because it’s night and most of our customers’ drivers aren’t driving, let alone speeding, idling, or going in or out of landmarks.  Chances are those were odd-hours alerts…

I’ll let everyone know when we hit these marks.

[worth noting, on 8/15/2009, when I last wrote about this, we were only at 350 million checks and 419,000 alerts.  Customers are really starting to utilize our alerts more now than they have in the past]

Rob.

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Oct 30 2009

Panic in Disneyland!

Category: Alerts, California, EZ-1000, New Features, Safetyrdonat @ 8:59 am

We added 10 second panic capabilities to our EZ-1000 devices yesterday. They have a “panic button” which can be pressed to send a message.

My boys have EZ-1000’s here in Disneyland so I thought I would configure an alert straight to my cell phone if they ever pressed the button (not that they ever were somewhere without us).

Within 20-30 seconds on average, it would “page” me that either “Mickey” or “Chip” (the 2 devices) had pressed the panic button.

This is NOT something we sell to people for their kids — but security firms do use them for their foot and bike/Segway mounted security guards.

Here is the alert:

Panic alert on a GPS Insight EZ-1000 GPS Tracking device

Panic alert on a GPS Insight EZ-1000 GPS Tracking device

And here was the SMS text message I got when “Chip” pressed the panic button:

Panic alert on a GPS Insight EZ-1000 GPS Tracking device

Panic alert on a GPS Insight EZ-1000 GPS Tracking device

Then a map shows you their location and using the iPhone, I can walk to them using the “blue” dot which is me (well, if you look at the time, I had actually done this earlier to figure out where they were at beforehand…):

GPS Tracking my kids on Tom Sawyer's Island

GPS Tracking my kids on Tom Sawyer's Island

This is what might happen to a kid at Disneyland if they get lost on Tom Sawyer’s Island without a Panic Alarm capable EZ-1000:

Jack in Tom Sawyer's jail at Disneyland

Jack in Tom Sawyer's jail at Disneyland

Rob.

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