Aug 14 2010

GPS Insight has sent out over two million alerts based on driver behavior!

We recently (sometime Friday) sent our 2,000,000th alert.

This is after checking 1.742 BILLION times for our customers over the years.

Email I receive nightly which shows how many alerts have been processed

Email I receive nightly which shows how many alerts have been processed

Really, the majority of those checks have taken place over the past year or so, since we started making the power of our alerts more known to customers.

Since you can create an alert and let us do the heavy lifting, every minute of every day, this provides what I call “Unattended ROI.”

Remember that with GPS Insight, you can send alerts straight to the drivers themselves, as well as to supervisors.

So if a driver speeds, idles too long, stops too long somewhere he/she shouldn’t be, is using the vehicle off-hours, or out of where they should be (or doing several other things we can monitor with alerts), THAT DRIVER WILL RECEIVE AN INSTANT ALERT PROMPTING THEM TO CORRECT THEIR BEHAVIOR!

This is useful since GPS Insight becomes “the bad guy.”  You don’t necessarily need to talk to your drivers yourself — we are the “anonymous” reminder which helps them to know they need to correct their behavior, whether it’s speeding, idling, or not being where they’re supposed to be.

We have sent out Two Million Alerts so far — if you haven’t already set yours up, do so!  They’re part of the basic GPS Insight package & unlimited, unlike many competitors’ alerts.

Plus, you can “combine” our alerts to ensure you don’t get false alerts.

Good examples include:

  • Sending idling alerts only during business hours and only when the vehicle is outside the maintenance yards, to avoid pestering the driver if work is being performed on the vehicle
  • Sending a driver a “what is the holdup?” email/SMS text message whenever they stop for more than 30 minutes at a supplier
  • Sending a driver a “is your vehicle being stolen?” alert if it moves late at night and leaves the driver’s home, to avoid waking him up if the spouse needed to move it in from the street or out of the way
  • Sending Speeding alerts based on lower thresholds only during night time hours

Alerts are one of the best tools for saving money using GPS Insight.  We’re glad we’ve processed almost two billion of them, and have sent over two million out so far!

Thanks,

Rob.

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May 18 2010

Sneak peek at our new Trip Efficiency Report!

This is a REALLY exciting report, and is the culmination of months of work on top of years of getting ready for this report.

>>> REALLY — It’s A BIG DEAL <<<

This suite of reports will essentially pinpoint your inefficient drivers on an overall as well as a trip-by-trip basis.

Here’s a an early version (the final reports are on the way & will also include an overall vehicle-by-vehicle comparison/summary):

Run the Efficiency Summary Report:

New GPS Insight Trip Efficiency Report

New GPS Insight Trip Efficiency Report

Up comes a graph showing all your drivers’ trips for that period of time (a work week in this case) & how efficient they are relative to both SHORTEST and FASTEST routes which we determine WOULD HAVE BEEN IDEAL:

GPS Insight Trip Efficiency Graph

GPS Insight Trip Efficiency Graph

Then looking at the detail, we pick on the top “most inefficient” driver (sorting on # of unnecessary miles beyond the fastest route from A to B):

GPS Insight Trip Efficiency Detail

GPS Insight Trip Efficiency Detail

Then hovering over an entry, it tells us that the “James – Garmin” vehicle went 34.2 miles, but only needed to go 19.03.

Difference between actual and ideal fastest route

Difference between actual and ideal fastest route

By clicking on the 3 entries, we instantly pull up the actual (pink), shortest (red), and fastest (blue) routes for a visual comparison:

Visual Representation of Driver Inefficiency

Visual Representation of Driver Inefficiency

In reality, the “turnaround” out of the way is where several of our employees meet to car pool every day:

Reason for inefficient driving is a carpool drop-off

Reason for inefficient driving is a carpool drop-off

So this behavior is all right, since it saves a lot of miles and cars on the road.

But look at #2 and #3 on the list (and there are countless more inefficient trips):

Driving way out of way (in Purple) to get from A to B

Driving way out of way (in Purple) to get from A to B

Driving way out of way (in Purple) to get from A to B

Driving way out of way (in Orange ) to get from A to B vs. fastest/shortest routes in blue & red

These are our employees & our own cars, so it’s not exactly the end of the world that we’re sometimes driving all over the place inefficiently, & we have our reasons.

But if you run this against your fleet, you will find drivers who:

  • Get Lost
  • Make Wrong Turns
  • Intentionally Take the Long Way (padding hours)
  • Literally Drive In Circles (and should be probably be fired for fraudulent wasting of fuel/mileage and padding of hours)

This report will be available in late May, and is going to surprise a lot of customers.  And probably a lot of drivers too.

It will save our customers a HUGE amount of money on drivers they didn’t know were this inefficient, or were specifically defrauding them of labor hours.

Additionally, it will be available in June as a real-time alert to supervisors as well as drivers to “coach” them on better ways to complete their trips when they do so inefficiently.

Oh, and by the way, on a slow development server, for all 50 of our vehicles for a full work week, that report only took 1/3 of a second to run:

FAST (.36 second) Report

FAST (.36 second) Report

Look forward to it soon!

For more information on our main GPS Fleet Tracking Reports visit our website.

Thanks,

Rob.

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Mar 28 2010

We use GPS Insight all the time OURSELVES!

One of our salespeople, Alissa, just sent me this.  Nice to know we are getting use out of our own product.  She was waiting for her car to be towed & didn’t want it stolen over night (the radiator died).

using an alert to ensure a vehicle isn't stolen

using an alert to ensure a vehicle isn't stolen

We get hooked on all the various uses of GPS Insight ourselves as well! Learn more about our tracking alerts or the rest of our GPS vehicle tracking solution by visiting our website.

Rob.

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Dec 24 2009

Story about a city vehicle being used to sell drugs!

Just a couple weeks ago, I wrote about a Detroit city employee’s vehicle which had been used to BUY crack cocaine.

Now in Key West, FL, an employee was just arrested for selling cocaine, near a school or church, even!

We are seeing quite a few municipalities show interest and purchasing GPS tracking systems.

With problems like this, I can see why! We hear a lot of stories, but these two in the last couple weeks are pretty shocking.

Use GPS Insight! Know where your drivers are at all times! And let them know they’re being tracked. Then they won’t do this type of thing most likely…

Rob


Dec 10 2009

Which of your vehicles has been to the crack house?

I used to use this as a far-fetched example when talking about the benefits of retroactive landmark reports:

“Let’s say you catch one of your drivers buying crack at a crack house — don’t you want to know which others may have visited there in the past year or more?”

Well, in Detroit, they actually found a city employee’s vehicle at an actual crack house.

It’s detailed in this Automotive Fleet article.

So, now that there is a real life example of this, how would you use GPS Insight to easily determine the other vehicles which have visited that same crack house?

Here’s how:

First, find the exact location by looking at that vehicle/date/time and create a landmark with the convenient link from that point (we’ll pretend my house is a crack house).

First, run a 3D history map for that day (pretend yesterday):

Use GPS Tracking to find out who's buying crack with your vehicles

Use GPS Tracking to find out who's buying crack with your vehicles

I’ll pick the “crack stop” at my house (really me coming home from taking the kids to Buffalo Wild Wings, a different kind of crack) and blur the street names in case anyone wants to come see for themselves — then I click on “Landmark: Create from Point”:

Pick a stop & create a landmark around it

Pick a stop & create a landmark around it

Now I choose a Polygon landmark, change the color to green (why not?), and outline the areas a vehicle might PARK IN (not my house, which is a common mistake — you want landmarks to be where people park, not where the actual landmark is!).

I call it “Crack House.”

Now when I refresh my menu to pick up the new landmark under “Reports: Landmarks” I can run a 1 month at a time landmark report (note clicking the month name selects the entire month):

Run a GPS Tracking landmark report on a crack house in GPS Insight

Run a GPS Tracking landmark report on a crack house in GPS Insight

Other than my wife & I, no other vehicles show up in December, so I go to November and see that a few other vehicles have been tracked in that exact area. Note the “Passing through” option which is checked — this means the visit will show up even if the ignition is not turned off while there (e.g. a drive by drug buy — my guess is crackheads like to idle too).

There was too much activity for my vehicle (with 3-4 devices), my wife’s & the company Scion (3 devices), so I created an “all but robs” group and ran the report against that:

Quickly create a vehicle group in GPS Insight

Quickly create a vehicle group in GPS Insight

So Elliot and Ryan were in the crack house zone in November:

Elliot & Ryan at the crack house?

Elliot & Ryan at the crack house?

You get the idea. Obviously this is just a simulation — Elliot was dropping off a credit card we had forgotten at a restaurant the night before, and Ryan was dropping my wife off after her car needed service.

But what is important here is GPS Insight allows you to go BACK in time to check for landmark activity.

Several competitors do NOT (including two of the largest/oldest ones in our space). They will only allow you to report on landmark activity in landmarks which you created BEFORE the activity took place.

That means you would need to know all the crack house locations in advance! I hope our customers don’t have that information handy.

Although, I’ve often said you would have to be smoking crack to go with another solution…

Rob.

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Oct 31 2009

I’m guessing this is not authorized usage…

Funny, we saw this truck on its way home from Disneyland. I think I’ll have a salesperson call to see how they keep tabs on unauthorized usage on Monday:

Unauthorized usage of Company Vehicles

Unauthorized usage of Company Vehicles

GPS Insight prevents this! Not only will you prevent your drivers abusing/using their take home vehicles on weekends and at night, but you won’t have to worry about your drivers causing accidents when couches fall off of YOUR vehicles. Plus you won’t have to pay for the fuel to move their apartment.

Rob.


Sep 14 2009

New Panic Alert and Power Cycle Alerts

We have had a few customers require alert for both panic buttons which they wire to our GO-3000 and GPSI-4000 devices, as well as “power cycle” alerts (due to tampering, battery changes, etc.).

They are now there, and here is how to use them:

First, open the Alerts Manager:

GPS Insight Switch Alerts

GPS Insight Switch Alerts

Then choose the “Switch-Based Alert” option:

GPS Insight Switch Alerts

GPS Insight Switch Alerts

Here is where you can then choose either a panic switch based alert, or a power-cycle-based alert:

Panic vs. Power Cycle Alert

Panic vs. Power Cycle Alert

The next time a Panic Switch is detected (or a Power Cycle of the GPS Insight device), you will receive an email and/or an SMS text message letting you know.

This capability will be very helpful for customers with high-risk environments (cab drivers, etc.), as well as to help detect if/when drivers are intentionally disconnecting the GPS Insight device in order to escape being tracked.

As always, call for details at 866-GPS-4321, #2,1 for Tech Support.

Thanks,
Rob.


May 25 2009

Email Alert maps are back!

We stopped sending Email Alert maps a little while ago in order to revamp them [we wanted to send one map with all that alert's activity, not multiple maps with each email].

Now whenever you receive an email alert for speeding, idling, or odd-hours activity, it comes with a map to show you where that activity is occurring.

Here is an email I just received about Tony speeding through the desert on his way home from the Memorial Day Weekend:

GPS Insight alert map

Note the attached .png map:

GPS Insight alert map

Sorry to pick on you Tony. I’m sure it’s 75 MPH there & you’re only 9 over so hopefully they don’t go after you for this…

Here, I’ll pick on myself driving home from the previous article’s trip [does the 5th amendment protect me against a ticket if DPS reads this article? At least I only averaged 58 the whole time.]:

GPS Insight Alert Map

GPS Insight Alert Map

Notice how the alerts are 20 minutes apart? That’s because I don’t want to be alerted continually, just occasionally.

I open up the alerts page, then look at the alert by hovering over the “i” for information:
GPS Insight Alert Map

It’s been checked 370,151 times, and I’ve been alerted 600 since I created that alert.

Opening the properties, we see where it’s set to only send every 20 minutes if the alert condition continues:

GPS Insight Alert Map

Before these changes, there would be one .png attachment for every red dot in the map. With more customers choosing to use 1 minute updates and 20+ minute alert frequencies, you can see why we changed this…

Since many customers have blackberry’s and/or iPhones, smartphones, etc., now if you get the alert email to your phone, you can see the inline image to get a feel for where the alert is occurring as well.

Maybe you can go meet the driver yourself to discuss it…

Come to our main website at www.gpsinsight.com for more information about our alerts and maps.

Rob.


Mar 07 2009

Use GPS to measure your company’s LEADING indicators!

A key concept in effectively executing a corporate plan is MEASURING the LEADING indicators (vs. the LAGGING indicator).

For instance, considering sales, revenue is the LAGGING indicator, and customer visits may be the LEADING indicator.

The problem is, once you measure revenue, it’s too late! There is nothing you can influence or manage it at that point, once you’ve measured it.

HOWEVER, on a daily/weekly/monthly basis, the LEADING indicators can be measured and adjusted. This is like measuring RPM to predict change in Speed. Or taking the derivative, in Calculus terms.

GPS Insight can help tremendously to gain perspective on where your company is trending.

In this economy, that’s HUGE. For $1-2 a day, we can automate reports which help you to drive your goals to completion, rather than “hope” your company (and your employees…) are headed in the right direction.

So, what is it that we can help drive, depending on your company’s goals? This table summarizes some typical ways customers can use GPS Insight to reach their goals:


Goal

Lagging indicator (goal measurement)

Leading indicator (can be routinely influenced)

How GPS Insight helps measure the Leading Indicator

Increased Sales

Revenue

  • Customer Visits
  • Miles Driven
  • Longer Hours spent by techs/salespeople
  • Customer Landmark Reports to count and total visits & time spent at customers
  • Drive Time Summary to summarize weekly/monthly usage for the fleet or sub-fleets
  • Begin/End of day Report shows hours worked by drivers during the day

Reduced Fuel Cost

Fuel Bill

  • Reduced Idling
  • Reduced Unauthorized Usage
  • Reduced Speeding
  • Reduced Fuel Fraud
  • Idling Report shows idle time and percentage for all vehicles
  • Odd-Hours/Weekend driving report identifies wasteful unauthorized driving by drivers who take vehicles home
  • Speeding Report shows all speeding activity as well as maps of where that speeding occurs
  • Fuel Consumption Report (3500 series) shows how much fuel was used for comparison to actual bills

Reduced Fleet Risk

Number of Accidents

  • Reduced Speeding
  • Reduced unauthorized usage

 

  • Speeding Report shows all speeding activity as well as maps of where that speeding occurs
  • Odd-Hours/Weekend driving report identifies wasteful unauthorized driving by drivers who take vehicles home

 

 

Number of Vehicles Stolen

  • Vehicles leaving parking place at wrong times
  • Daily inventory of vehicle whereabouts
  • Odd-Hours/Geofence Alerts and Reports alert to odd-hours activity outside of known areas and report on such activity daily/weekly/monthly
  • Current Status Map, Dashboard, and Landmark Reports help determine where all vehicles are at all times, and at the beginning/end of the day

Efficient Dispatch

Total Miles Driven

Average Trip Distance/Time

  • Daily/Weekly Miles Driven
  • Daily/Weekly Trip Distance

 

  • Drive Time Summary shows mileage and windshield time for any duration of time
  • Stop Detail Report will show average trip distance and times
  • Map Book Lookup Tool gives drivers an address plus that address map book page & grid coordinate, saving time looking for the road

Cut Overtime Hours

Total number of Hours worked

  • Daily Work Hours
  • Report on with Begin/End of Day report and Drive Time Summary
  • Influence with efficient dispatch using real time vehicle/order status on a map and closest to functionality
  • Identify purposely or accidentally inefficient driving with the Driver Efficiency Report

Please give us a call at 877-GPS-4321 and ask how we can help you to manage these indicators using GPS tracking technology. You will have meaningful measurements with which to manage your fleet and ensure you meet your goals.

Rob.


Oct 18 2008

Tracking Golf Carts

We got a call today from a golf club that wants to track their carts in order to make sure the pace of play isn’t getting too slow.

Since we have several options available from a hardware standpoint, we can help with this requirement, and will probably put together (I unconsciously typed that as “putt ogether”) a golf-centric offering.

They want to be alerted when more than 2 carts are “bunched up” on a tee box, which indicates a ranger needs to go out to speed one foursome up.

Tracking Golf Carts

Using GPS Insight, we can easily define the tee boxes, and alert/report on too many carts within a single boundary, and are happy to develop reports to help the golf industry to speed up the pace of play.

GPS Insight has a pretty golf-centric staff, so this is an interesting project we will get involved with. For a typical golf course, it will cost $350 per cart, and $32.95 per month — roughly $1.50 a day on a lease. Since the golf industry works about every day, they’ll get their money’s worth. Also, since this line of “non-diagnostic” hardware can be turned off seasonally, there will be no activation/deactivation fees for them. If this helps squeeze one more foursome in per day, that’s instant ROI, plus greater customer satisfaction from a day at the course which actually moves along at a 4 hour pace.

More on the ROI — out on Scottsdale, $175 a round isn’t uncommon. Let’s assume it’s only $50. Times 4 players, that’s $200. for 75 carts (typical), the cost is $112.50. That’s a 77.5% return on investment, PLUS they know where the carts are at all times, can analyze usage patterns, compare cart usage to actual rounds paid for (sorry all you friends of the cashier who don’t pay for your carts or rounds)… Also, we can put an alert/report in there to identify how long a cart’s run since being recharged or refueled in order to keep customers happy (no more getting stranded on the 15th with a dead cart). You can also find out who is not following the “cart path only” rules when they apply.

There are plenty of courses here in Scottsdale for us to test this new capability:

Tracking Golf Carts with GPS Insight

Plus, our favorite, you can use text messaging to find out how far away the beverage cart is…

Just don’t ask us to track your golf ball.

Rob.

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