Cast:
Lost Driver: Rob’s beautiful wife Kristi
Dispatch: Rob at his desk on a beautiful Saturday afternoon
Important Delivery: birthday present
Happy Customer: Birthday boy
Pretend this is a business scenario — this happens hundreds of times a day with our product for our customers.
My 6 year old is heading to a birthday party with my wife driving. The address is new and doesn’t show up on her navigation built into the car.
I’m at work & she called and asked me for directions.
Since I’m sitting at my desk, and we usually have our account pulled up, it took me about 15 seconds to tell her how to get there.
Just type in the address in Google Earth (this works on our browser map as well, I just happen to like Google Earth more).
Right click it and choose “Get Directions To.” Then either click or right click her car and choose “Get Directions From.”:
So then the directions come up:
And I explain to her how to wind over to the new street address (clearly a new subdivision since the aerial photo shows it as dirt)
Then I watch as she takes a wrong turn anyway… (It’s not like I follow directions well either). I’m able to call her & explain she needed to take a left, not a right.
Then she’s back on track, and gets to the address.
But then she stops there for 4 minutes, & moves somewhere else?
Why? I’m guessing the party is at the subdivision clubhouse. Turn on Street Maps, & confirm that’s the case:
Or maybe they’re having it in the park, who knows? I’ll find out later. Meanwhile I am getting caught up at work on a Saturday. It only took 30 seconds to find and get directions to my wife, & another 30 to call her back & help in the maze of this new area. Unfortunately it takes me longer than that to document this good example for the blog, but it’s done now, & I’m only 40 minutes farther away from getting out of the office on this beautiful day in Scottsdale. I wish I had taken Ryan to the party instead!
This should illustrate the real time dispatch assistance you can give using GPS Insight though — call our sales or support for more info at 866-GPS-4321.
Rob.